Customer Service

At Smokey Barn, we really value your custom and want to make sure you have everything you need. Please see below for specific customer service information.

Shipping & Delivery

Standard domestic shipping costs £3.20 and includes delivery to mainland UK only. Goods are typically dispatched within 24-48 hours, however delivery to the UK can take up to 7 days. We do not currently ship to the rest of the world, however for special orders, please contact us.

Privacy & Security

Please read our Privacy Policy for information about Privacy and Security.

Returns & Replacements

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises their cancellation rights the customer will be given a refund within 30 days of their cancellation.


Ordering is simple, just add the items to your basket and click on checkout, then follow the steps required to place your order.

Payment, Pricing & Promotions

Payment can be made via credit or debit card. Notification of promotions will be sent via email as and when necessary so keep your eyes out! Prices are subject to change.

Viewing Orders

All of your orders can be viewed from Account.

Updating Account Information

It is the customers responsibility to insure that all information is correct and up to date. You can update/edit your information by clicking on Account.

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